Optimalisasi Sistem Antrian di Farmasi Rawat Jalan Rumah Sakit Grha Permata Ibu dengan Metode Lean Hospital

Grha Permata Ibu Hospital is one of the major hospitals in Depok with adequate facilities its services. One main factor hospital services drug serviceat pharmacy. Often problema service long waiting time from provision, therefore this research was conducted to identify waste that occurs outpatient pharmacies using Lean method by making Value Stream Mapping (VSM) and Process Activity (PAM). This also quantitative see optimization queuing system pharmacies. Meanwhile resulto f observation calculation at pharmacy are speed prescription arrival 0.297 minutes, for prscription sevice 3.366 minute per patient, expected 0.32 minutes patient on queue 0.029 patient. Base result percentage Cycle Efficiency (PCE), it known efficiency activity has increased 10.8% eclusive system. The these observations made proposal improvement